Dark data is the information companies store but rarely use—think 60% to 80% of files sitting inactive on servers
After testing AI customer service platforms for years, I’ve seen tools that help agents assist customers instead of fully resolving issues—and that shift matters. Some systems hit 70% automation in a week, cutting repeat contacts dramatically
Claude Max offers two pricing tiers: 5x at $100 and 20x at $200, which multiply your access within a rolling five-hour window. The big catch? The extra hours don’t increase your weekly cap. So even if you buy more, your total weekly usage stays the same
Trying to decide between website audit services and SEO tools? This article breaks down how professional audits can catch issues like JavaScript rendering problems during a site migration that automated tools might miss
Dark data is all the info your company collects but never uses—think 55% of stored data just sitting inactive. It costs money to keep and creates security risks
After testing AI customer service automation platforms across industries, one thing’s clear: they’re not just about answering tickets. The best balance “assist vs resolve” helps agents handle 70% of inquiries within a week
Thinking about whether to use website audit services or SEO tools for your next big migration? This article breaks down how expert audits catch complex issues like JavaScript rendering problems while providing ticket-ready specs your developers can act on
Dark data is all the information stored but never used—think of files taking up space but adding no value. Around 55% of enterprise data falls into this category, which leads to wasted storage costs and higher security risks
Trying to decide between website audit services and SEO tools? This article breaks down how each handles tricky situations like site migrations or hreflang setup
I’ve tested AI customer service platforms in tough, regulated environments, and the gap between assist and resolve is where most teams get it wrong