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Medical and adult-use sales may share a counter, but they should not share an undifferentiated checkout procedure. Point-of-sale for Massachusetts dispensaries needs clear decisions about customer status, inventory, tax treatment, and reporting

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An online menu is part of the store's operating record, not just a display of product names. Incorrect package size, potency, price, or availability can create confusion before a customer reaches checkout

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An outage plan should answer two questions: what work may safely continue, and how will the store prove that every affected record was recovered? For a Massachusetts cannabis POS, internet access, payment processing, medical verification, and state

Centralized permission management is essential when employees work across several dispensary locations. A user may need to view one store, sell in another, and have no administrative rights anywhere. That distinction should be designed explicitly

A dispensary does not need another major system merely because it is growing. It needs a clear answer to which work the existing tools cannot handle reliably

Purchase-limit controls should be tested before staff rely on them. Massachusetts adult-use limits changed in 2026, and mixed product baskets can be harder to validate than a simple flower transaction

Discounts affect revenue, margins, taxes, loyalty, and employee behavior. A poorly controlled promotion can stack unexpectedly, apply to excluded products, or allow excessive manual adjustments