Voice AI sometimes gives wrong answers because it mishears or misinterprets...

https://star-wiki.win/index.php/Caller_Corrected_the_Bot_Twice:_Should_It_Escalate%3F

Voice AI sometimes gives wrong answers because it mishears or misinterprets data. A practical way to catch these errors early is using “readback” checks, like repeating order IDs to the caller for confirmation