Voice AI can slip up when it misunderstands details or trusts incomplete info....

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can slip up when it misunderstands details or trusts incomplete info. A simple way to catch errors is using readback—having the system repeat order IDs aloud so customers confirm accuracy