Not every bad Google review is permanent. If a customer crosses the line by...

https://technivorz.com/can-i-get-a-review-removed-if-it-mentions-events-that-never-happened/

Not every bad Google review is permanent. If a customer crosses the line by using hate speech, spamming, or violating conflict-of-interest policies, you can request a removal. It is not a guaranteed fix, so outcomes will vary