Mobile AI voice agents let customers handle routine requests by speaking in an...

https://www.bookmark-url.win/mobile-ai-voice-agents-let-customers-speak-naturally-instead-of-navigating-ivr-1

Mobile AI voice agents let customers handle routine requests by speaking in an app, skipping IVR menus and chatbot loops. They can send context to a human for harder issues. Gartner says conversational AI could save contact centers $80B in labor by 2026.