AI customer service platforms in 2026 are shifting from just assisting agents...

https://smart-wiki.win/index.php/What_Are_Supervisor_and_Traces_in_an_AI_Agent_Platform%3F

AI customer service platforms in 2026 are shifting from just assisting agents to actually resolving issues on their own. Teams are hitting up to 70% automation within a week, cutting costs from $3 per interaction down to under $0.50