After testing AI customer service platforms across regulated industries, I’ve...

https://ericksexcellentblog.image-perth.org/ai-chatbot-vs-ai-agent-for-support-what-is-the-real-difference

After testing AI customer service platforms across regulated industries, I’ve noticed a big shift by 2026. Today’s tools don’t try to solve every issue but focus on assisting reps to close tickets faster